These serial numbers are responsible for ensuring that name servers have the correct information. These records each have a serial number used for consistency checks between name servers. I'm guessing there's an issue with a protocol or cipher suite setup that's tanking this function for our PCs.More Information About Dns Soa Serial Numbers MatchĪs part of our DNS check, we request SOA (Start of Authority) records for your domain from each of your name servers. I do list a my troubleshooting steps in the original post, so check those out -I'm hoping someone can see the cause sticking out of all these symptoms. Julieanddavidson: I have also tried to use local admin privileges to activate, and we run into the same issue. I've been using the SaRA tool to attempt activation, and that tool does verify DNS functionality, and that all names used by Office do resolve to proper IPs. I have also deactivated the installations in the portal after the uninstall, so that there was a clean-slate for the install. Please try again in a few minutes.ĭa_Schmoo: Yes, I have tried uninstalling all of office with their uninstaller/scrubber, and then downloading the software through their logged in O365 accounts. We can't connect to the activation service. We can't activate office due to network issues. This is happening on Windows 10 machines, as well as Windows 7 Pro machines. So, the big question is "Why do license verifications / product activations fail?" -What is it that process needs, that my machines aren't doing/providing? And most importantly, how the heck do I fix it!? All other services, devices, etc are working properly on our network.
This is the ONLY thing I can point to as not working. (It does not save the file “resetlog.txt” -I wanted to check for the
Runs to the end, and then says could not activate (Can.Support and Recovery Assistant (SaRA) > Office 365 > I Installed Office 365, Deactivate installation in Portal, Reinstall Office 365 That there is only 1 installation of Office on the computer That the user has not exceeded the number of installs (user has 1 The status of the license in Office 365 portal I have gone through LOTS of troubleshooting steps: All of my users are getting notices at the top of their office software saying (unlicensed product). In a nutshell, our Office 365 products are not activating. So I'm reaching out here, because the $500 it takes to talk to MS doesn't really guarantee any results -and my experience with them does not make me confident that it'll get us answers. I just exhausted support through MS Office 365, and their final word is that this is out of their scope.
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